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FAQ



-Where is your company from/located?

Celestial Kitten is located in Gurgaon,India 

 

-How long will it take to receive my order?

The speed of receiving your order can depend on a few things such as your shipping method choice and the location your order is being shipped to. Our handling time is 1-3 business days . After your order is processed, shipping usually takes 3-4 business days.

 

-Do we get a tracking number after we order?

Yes, all orders include tracking. It will automatically be sent to your email you provide us with during checkout. So please be sure to include a real e-mail address!

 

-Will you email me when my order is shipped out?

You will get a confirmation email when you have placed your order, and another when your order is on it's way. 

 

-How can I pay?

1.Cash On Delivery 

2.Credit Card/ Debit Card Payment 

3. Bank Transfer 

 

-Can I cancel or change my order?

Unfortunately once you place your order it cannot be changed after. Most orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases we can, just email us and we will be sure to help you out. So please make sure you spend some time browsing and order the correct items that you want.

 

-Can I refund or exchange my order?

In some cases we will allow refunds, up to 7 days, just make sure to email us with your order number and full situation to iopenatthecloze@gmail.com and we will be glad to assist you. Once it is shipped out, we cannot take responsibility if it is damaged, lost or delayed. Please double check all measurements on your product descriptions before you order so it is the perfect fit for you. 

 

 - Can I shower with my jewelry on?

Our jewelry is not waterproof. Please take care of them well and try not to shower, swim or exercise with them on.


-Not in stock?

 No problem! Send us an email and we will be happy to notify you when an item is back in stock.


- I love my jewelry I just received! How can I be featured on your gallery page?

Awesome! You may either e-mail us your photo directly, or tag us on social media. We LOVE seeing your happy faces in our jewelry <3


-I’d love to become an influencer/sponsor! How do I go about it?

Great, simply send us an email to know how to get about it!


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