-Where is your company from/located?
Celestial Kitten is located in Gurgaon,India
-How long will it take to receive my order?
The speed of receiving your order can depend on a few things such as your shipping method choice and the location your order is being shipped to. The handling time is 1-3 business days (no orders get shipped on Friday,Saturday & Sunday) . After your order is processed, shipping usually takes 3-4 business days.
COD orders can usually take longer to get delivered as compared to prepaid ones.
-Its a Birthday Gift and i need before a specific date....
Please contact me via call if you need your order before a specific date to ensure that your order is processed asap!
-Do we get a tracking number after we order?
Yes, all orders include tracking. It will automatically be sent to your email via the courier service. So please be sure to include a real e-mail address!
-Will you email me when my order is shipped out?
You will get a confirmation email when you have placed your order, and another when your order is on it's way.
-How can I pay?
1.Cash On Delivery
2.Credit Card/ Debit Card Payment
3. Bank Transfer
-Can I cancel or change my order?
Unfortunately once you place your order it cannot be changed after. Most orders are handmade once you order, so it is unlikely for me to cancel/change an order, but in some cases i can, just email me and i will try to help you out. So please make sure you spend some time browsing and order the correct items that you want.
-Can I refund or exchange my order?
In some cases refunds are allowed up to 7 days, just make sure to email me with your order number and full situation to email@example.com and i will be glad to assist you. Once it is shipped out, i cannot take responsibility if it is damaged, lost or delayed. Please double check all measurements on your product descriptions before you order so it is the perfect fit for you.
- Can I shower with my jewelry on?
The jewelry is not waterproof. Please take care of them well and try not to shower, swim or exercise with them on.
-Not in stock?
No problem! Send me an email and i will be happy to notify you when an item is back in stock.
- I love my jewelry I just received! How can I be featured on your gallery page?
Awesome! You may either e-mail me your photo directly, or tag @x.celestialkitten.x on social media. i LOVE seeing your happy faces in celestial kitten jewelry <3
-I’d love to become an influencer/sponsor! How do I go about it?
Great, simply send me an email to know how to get about it!
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.